In News: iYogi Re-Defines Technical Support – BizTech2.com

Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use


What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optmised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimization.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.
At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

Source : BizTech2.com

Google Chrome 2 - The New Features

In the new final version 2.0 of Google Chrome, the developer before the performance and improved stability of the browser - more than 300 bugs have been fixed.

With "Google Chrome" brings the search engine provider Google own web browser on the market. This is more reliable and safer than the competition from Mozilla and Microsoft.

The main advantage of the new browser version will be a significant speed increase and a drag-and-drop, with the individual browser tabs to rearrange. Moreover, the fullscreen mode included. Enabling this means one can [F11] - go with the mouse on the top of the screen will also be noted that with the same key again to leave this mode.

With the following features of the Google browser will also be competitors in the shade are:

● Tabbed browsing: What now in all standard browsers, Google has developed. The tabs work in isolation. From a tab crashes, the others are not affected.

● Omnipage: The address bar provides suggestions while typing. It proposes not only visited, but also popular pages.

● Speed Dial: Similar to the Opera browser and Google Chrome an overview page with thumbnails of the most
● visited pages. In addition, the user terms recently searched and registered bookmarks. So the user has quick access to the most important sources for him on the web.

● Privacy Mode: In the "Privacy Mode" surf incognito. All entries and temporary files that normally occur when web surfing, then do not be stored on the PC.

● Malware Protection: Google Chrome downloads a daily updated list of dangerous websites from the net and warns the user when he wants to enter these pages.

● JavaScript support: Google integrated its browser into a new JavaScript engine called V8, to support the important scripting language better support.

In Version 2 of Google Chrome is a revised version of the WebKit browser engine used. In addition, the developers many new features like a full-function and an automatic text entry for forms built. Detailed information on the new browser version, Google interested in the newly-launched Chrome blog.

The last Conclusion is: Version 2 of Chrome eliminated numerous bugs and brings new features for Google's browser.

All New Google Chrome

Google Chrome, an attractive idea: the use of best available browser, and adding new features to create a navigator of the twenty-first century. In this highly competitive market is the courageous and challenges of gambling, even if it is enormous.

Google provides a minimum chromium interface and high efficiency. It provides functionality that is known as a start page that contains the 9 most visited sites or tags placed at the top of the window.

The most primitive, the address bar can also be used to search. Renamed Omnibox, it has a mixed history of self-improvement, popular bookmarks and to provide more relevant search results.

In the air, a "privacy", you can leave behind traces of online and on your hard drive. Still can not help but wonder what people will use Google to gather information through their browser. Of personal data will be crucial in order to avoid the label "Trojan horse", even if the open source development to provide a certain degree of transparency.

The development of Google's software architecture design chrome browser from scratch, to promote stability, speed and security.

The main innovation, each tab has its own process. The error page or attack from a malicious Web site to stay in a confined space does not compromise the browser as a whole. To improve the safety, constantly updated blacklist of dangerous sites to protect users.

Show that the speed is WebKit, the rendering engine of Safari which teams of mobile browser, Google robots. Of JavaScript, the rise of the growing importance of Web applications, to optimize the performance of virtual machine set up starting from scratch.

Finally, Google Gears is integrated directly into Google Chrome support feature offline.

Holding a long-term, Google Chrome ambitious technical quality. Its success is likely to change the face of the network.

Recent changes in Google Chrome:

> The new JavaScript rendering engine more efficient

> Full-screen display mode

> Whether the withdrawal of the thumbnails in the history of the "new label"

> Many bug fixes

> Operating system compatible with Google Chrome:

> Operating System: Win2000/XP/2003/Vista

Web browsers: What is the Fastest and Best?

Previously there was only a web browser: WWW. This web browser was invented in 1990 by Tim Berners-Lee. Today, this is different: There are several Web browsers, all of which claim they are. Yet there are clear differences.

The best known browsers

* Internet Explorer
* Google Chrome
* Mozilla Firefox
* Safari
* Opera


Internet Explorer
Internet Explorer is already a while. Currently, Internet Explorer 8, the latest version, this was in 2009. The first version saw the light in 1995 and was still very limited. Internet Explorer is currently the most used browser in the world.

Benefits

* Each tab has its own process. If a tab crashes then the others work so there is no loss of data.
* Internet Explorer identify dangerous sites. This security is sometimes a little too exaggerated: Internet Explorer is often false.


Disadvantages

* Internet Explorer is not the fastest web browser.
* Tabs are sometimes very slow and not reload automatically.


Google Chrome
Chrome is the new web browser from Google. Google Chrome came in 2008 and was on the market by ads. Google Chrome is still the fastest browser. With the new interface is rather bare of everything there.

Benefits

* You can invisible Internet, it is not possible to the activities of the user to register by improved security.
* Google Chrome has a strong security but few give false warnings. This is the rotten pears are easily extracted.


Disadvantages

* Passwords are easy to understand.
* Favorites and history are hard to see.


Mozilla Firefox
Firefox is already a good time and a major competitor to Internet Explorer. Although Internet Explorer already exists also a large amount of Firefox users.

Benefits

* The passwords are more secure. Also, the protection against dangerous websites very well. Before you open a website via Google, it is possible to read what the risks are.
* Firefox is pretty fast. Google Chrome is a fraction faster but Firefox is much faster than Internet Explorer.


Disadvantages

* Default is not possible to be invisible to the Internet.
* Firefox does not use separate processes for each tab, making it a whole easier to crash.


Safari
Safari is Apple's web browser. This browser is often included with the Apple operating system.

Benefits

* With Safari you can invisible Internet.
* Tabs are reopened in a separate window.


Disadvantages

* If Safari does not separate processes which make it easy to crash.
* Safari is poorly protected against unwanted programs.


Opera
Opera is a very famous web browser which is used by consoles. For example, the Opera browser for the popular Nintendo game system, Nintendo Wii.

Benefits

* Passwords are easy to manage.
* Good protection against unwanted programs.


Disadvantages

* Do not open until invisible Internet.
* No separate process per tab, which lost data easier.


The fastest?
Speed, from fast to slow:

* Google Chrome
* Mozilla Firefox
* Internet Explorer
* Safari
* Opera